Refund policy

Return & Refund Policy

Due to the hygienic, cosmetic, and personal care nature of natural hair dye products, Herbal Me Canada strictly operates on a NO RETURNS, NO EXCHANGES, and NO REFUNDS policy once an item has been processed or shipped from our facility. 

Because these botanical treatments are applied directly to the hair and scalp, we cannot accept returns or reuse inventory under any circumstances to ensure the complete safety and hygiene of all our customers. 

Please double-check your chosen shade variant carefully before finalizing your order at checkout. If you are unsure which color to select, have severe scalp sensitivities, or have questions about the natural formulation, please contact our support team at ksinternational.b@gmail.com before purchasing—we are more than happy to guide you!

In the extremely rare event that your package arrives physically damaged or defective during transit within Ontario, please take a photo of the unused box and contact us within 48 hours of delivery so we can review it and arrange a replacement for you.